1. How to Request Deletion
To request deletion of Chair account, shop, customer, or integration data, email us at privacy@chairapp.co from the email address associated with your Chair account.
Please include your business name, Chair account email, and the type of data you want deleted. Do not include passwords, tokens, OTPs, or other secrets in your request.
2. Shop and Operational Data
Chair supports shop deletion for Operators. When a shop is deleted, Chair deletes dependent operational data such as appointments, client CRM records, checkout records, service catalog, packages, memberships, reports, and team records as described in our Privacy Policy.
Some account-level records may remain where required for security, legal, subscription, audit, or re-onboarding purposes. You can request broader account-level deletion by contacting us.
3. WhatsApp Business Integration Data
Where an Operator connects WhatsApp Business through Chair, deletion or disconnection requests may cover connected WhatsApp Business Account identifiers, phone-number mappings, templates, webhook events, message metadata, and related operational records held by Chair.
Some WhatsApp-related data may also be held by Meta / WhatsApp, Gupshup, or other service providers under their own terms and retention rules. We will process deletion requests for data controlled by Chair and provide reasonable guidance for provider-side requests where applicable.
4. Response Timeline
- We will acknowledge deletion requests within 72 hours.
- We will endeavour to complete valid deletion requests within 30 days, unless a longer period is required by law, security review, or technical constraints.
- We may ask for additional verification before deleting business or account data.
5. Contact
Artifact / Sharwin Rahul Harkal
Email: privacy@chairapp.co
India